Welcome to MCP! This post is all about the process from inquiry to delivery. I want you to have every detail so there is no questioning what stage your session is at! There is a lot of work that goes on behind the scenes (and is factored into pricing) and I want to lay it ALL out!
It all starts with an inquiry! Whether that is a referral, a DM, or a website submission, every session starts the same way. You sharing your needs with me in order to gather all of the needed information to move forward with a session. Then both parties decide whether or not we are a good match (that could mean pricing, location, timeline... etc.) and head to the next step of the MCP Process. During the inquiry stage, I will usually ask you how long of a session you are hoping for and describe the benefits of each session length I offer. I will usually suggest a certain time frame based on the session style you are going for but it is always ultimately up to you to decide what is right for you! Clients either come to me with a location in mind or ask for recs (which I am so so happy to give!!) and we get to decide on the perfect location and time to have your shoot. Some clients come with a full vision and Pinterest board and others come looking to me for that vision, either one is doable and we will plan out our session to meet whatever needs you have.
Once the date, time, and location are decided on (occasionally we leave the date and time TBD for sessions like newborns because they tell US when they are ready), you will receive a booking link from me that states all of the session details, pricing, and contains a contract + questionnaire. The booking link requires a deposit (usually either $50 or $100) to secure the booking with the remainder of the payment being due before the delivery of your gallery. The contract attached protects the client and me from misunderstandings and emergencies with every possible scenario laid out. It states my turnaround time as well as my policy on cancellations. Everything you need to know about our session can be found in the contract and on the booking link.
You will receive a confirmation email from me thanking you for booking and containing my session prep guide which can offer outfit inspiration and will explain the flow of my sessions including delivery time. You are always welcome to chat with me as much as you want before your session (send over outfit options, ask questions about props, etc.), just know that I usually answer all client communication during the weekday business hours and on Saturday mornings. You will receive a reminder email two days out from your session to bring it to the forefront of your attention!
On the date of your session, I am so looking forward to meeting you for the first time or the 7th time and prepping my equipment. It is important that I have fresh, clear SD cards, full camera batteries, and lots of water going into the session! I always plan to get to my sessions at least 10 minutes early to scope the area and prep my session flow exactly. AND so that I can greet you when you arrive!
Once you arrive, we will chat for a bit about the flow and then get right into our session! I always ask if there are certain shots you are hoping to get (no photo will look exactly like an inspo photo but I always love to see your vision!). I will guide and pose you throughout every second of the session so you have no need to worry if you have never shot with a photographer before. I give as much guidance as I see the need for and will be super specific with you when it comes to where to stand and even where to put your hands. We will move through the session and depending on the length of time, we will walk throughout the location and make some quick change stops to allow for outfit changes (and bathroom breaks if needed!). I also love to take a few iPhone photos during our session, if time allows so that you can have a few shots to hold you over until your gallery is delivered. As our session comes to an end, we will get our last few shots and say our goodbyes! Then we head our separate ways and I usually go through all of the photos on my camera because I can’t wait to get editing.
Once it is time to edit the gallery, I sit down (usually with a coffee in hand) and insert my SD card into my computer. I begin going through every. single. photo (between 400-1200 depending on session length) and decide which ones are going to make it to the editing table. I then start editing each and every photo individually making sure it is straightened, the colors are natural, and my style is aligned throughout every photo. This can take on average between 2-4 hours depending on session length which is why I always try to stress that you are not just paying for our session time, you are paying for the full package of my eye and my skill being put into the final product. I always step away whether that is for an hour or 24 hours and then come back to the session with fresh eyes and go through every photo one more time to make sure I am proud of the entire gallery before exporting it. Once it is exporting I usually reach out to you to let you know that the photos are DONE and it is time to send over the remaining payment amount.
When your photos are done exporting, they are uploaded onto my online gallery tool that allows you to download your photos at a professional quality level and also reference the digital gallery for years to come. You can favorite, share, download, and print your photos after you have received your gallery and Pixieset makes it so easy! After you have your photos, our communication is usually over (sad day!) but I am always so happy to see you post your images on your social media and hang them in your homes. One of my favorite parts of this job is hitting “send” to deliver you your gallery but another top moment is seeing what you do with the gallery once it is in your hands.
It is important that my clients understand the process that goes into every single session that I book. No client is more important than the next and no client gets treated any differently. Each client whether it is a 15-minute session or a 2-hour session receives the same attentiveness in the session and in post. Delivering quality memories is my goal and I am grateful for each of you who allows me to do that every day for a LIVING.
If you have any questions about my process, please feel free to reach out! You can shoot me a DM at MadisonCrowleyPhoto on Instagram or at hello@madisoncrowleyphoto.com